Hyperconnectivity is growing at an unprecedented pace and there is a global urgency in embracing digital business.
- 58% of CEO’s rank growth as their No. 1 priority followed with IT-related priorities
- 56% of CEO’s say digital investments improved their net profits
- 47% of CEO’s are experiencing pressure from their board of directors to make digital progress
- 42% say “digital-first” or “digital to the core” is now their company’s digital business posture.[*]
Growth in this highly competitive digital economy must be led with a clear vision, in a collaborative culture of highly motivated departments, fueled with disruptive innovations in both business models and offerings. Ultimately, all efforts narrowing down into two strategic streams: Customer Value and Operational Agility.
In this paper, we share:
|The growing importance of end-to-end customer experience|
|How customers are driving digital transformation initiatives|
|What are key business challenges|
|How can they be addressed to achieve growth|
[*] A Gartner Study.